This Privacy Policy explains how Cycle Haven processes personal data in connection with its website and bicycle repair workshop services. It applies to inquiries, bookings, service communications, and limited website operation.
Data processing overview
Cycle Haven processes personal data to respond to service inquiries, arrange bicycle intake, communicate about inspection findings, prepare scope and quote approvals, coordinate repair work, and provide collection summaries. Data is also used for website security, technical delivery, and the administration of privacy preferences.
Data may be shared with service providers that support website hosting, message delivery, technical maintenance, or related operational functions. Such recipients are expected to process data only for the assigned purpose and under appropriate confidentiality or use restrictions.
Personal data may be disclosed to public authorities, courts, or other parties where necessary to comply with legal obligations, respond to lawful requests, protect rights, or address security concerns. Any disclosure is limited to what is reasonably necessary for the stated purpose.
We may collect name, email address, phone number if provided, inquiry message, and service preferences when a person contacts Cycle Haven or requests bicycle servicing. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Personal data is received through the contact form, email, phone, and in-person or drop-in workshop interactions. Technical data is generated automatically when the website is accessed or when messages are delivered through the site’s local acknowledgement handler.
Essential cookies support basic website operation, including navigation and form handling. Preference cookies record privacy choices so the site can apply them on later visits. Analytics and marketing cookies are not confirmed as in use and are not described as active in this notice.
The website uses essential cookies for site operation and cookies that remember privacy preferences. Where the browser permits, users may block or delete cookies, but essential functions may be affected if those cookies are disabled.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. Requests may also be limited where the data must be retained for legal, security, or service administration reasons.
A rights request should identify the relevant data and the nature of the request with sufficient detail for review. Cycle Haven may ask for additional information to confirm identity and to assess whether the request can be fulfilled under applicable law.
Personal data is kept only for as long as needed for the relevant inquiry, service record, security purpose, or legal requirement. When data is no longer required, it is deleted or otherwise handled in a manner consistent with the applicable retention rule and operational needs.
When material changes are made, the updated notice will be posted on the website and will apply from the stated effective date. Users should review the notice periodically to remain informed of current practices.
